Refund & Return Policy
This Return, Exchange, and Refund Policy outlines the terms under which Aroha House accepts returns and processes refunds.
1.1 Eligibility for Returns
Return requests must be initiated within 48 hours of delivery. To be eligible:
- Item must be unused, undamaged, and in original packaging.
- Custom or made-to-order products are not eligible for return unless received damaged.
1.2 Mandatory Unboxing Evidence
Return requests shall only be accepted if supported by unedited unboxing video footage clearly demonstrating the defect or damage. Any claim lacking such evidence shall be deemed ineligible.
1.3 Inspection & Approval
All returned goods shall undergo quality control inspection. Aroha House reserves the right to reject returns that fail to meet our eligibility conditions.
1.4 Refunds
Approved refunds shall be processed to the original payment method or via NEFT/UPI within seven (7) working days of return approval.
1.5 Fraudulent Returns
Aroha House reserves the right to blacklist accounts or take legal action in cases of repeated, abusive, or fraudulent return claims.