Shipping & Delivery
This Shipping & Delivery Policy outlines the terms under which Aroha House processes, ships, and delivers orders placed on our platform.
1.1 Shipping Locations
We currently deliver to all major cities and towns across India. Certain remote or restricted locations may not be serviceable. Customers shall be informed prior to dispatch and refunded if necessary.
1.2 Processing Time
Orders are typically processed within 1–3 business days. Custom, bulk, or made-to-order items may require additional processing time, which will be communicated at the time of purchase.
1.3 Delivery Timelines
- Metro Cities: 3–5 business days
- Tier 2 & 3 Cities: 5–7 business days
- Remote Areas: 7–10 business days
1.4 Shipping Charges
Shipping charges are calculated at checkout based on order value, weight, and delivery location. Free shipping promotions may be offered and will be indicated during checkout.
1.5 Order Tracking
Once your order is dispatched, you will receive an email or SMS containing tracking details. You may track shipments directly on the courier’s website.
1.6 Contact
For queries related to shipping and delivery, please contact us at contact.arohahouse@gmail.com.